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STORE POLICY
1. As with most formalwear stores, all purchases at Sweethearts are final and deposits are non-refundable. As such, selections should be made carefully.
2. Full payment is required on purchases under $500.00. A fifty percent deposit is allowed for all purchases, layaways, or special orders in excess of $500.00.
3. Although we cannot guarantee a delivery date, we will provide an estimated ship date for each order. Sweethearts is not responsible for delays caused by importing/exporting issues. Please allow enough time for such unexpected delays. Alternatively, sometimes a garment arrives earlier than the expected ship date. Please be prepared to make final payment within seven (7) days of the garment's early arrival. Please see Item 5, below for more details.
4. We understand at times events are cancelled. Although we sympathize in these instances, we cannot be held responsible for unpaid balances and must insist that each member of the party finalize their order.
5. Sweethearts will let you know when your garment(s) have arrived. In some situations, a company may allow the return of an item, but it must be done within seven (7) days. As such, YOU MUST COME IN AND APPROVE YOUR ATTIRE WITHIN 7 DAYS TO APPROVE YOUR GARMENT AND PAY THE BALANCE. If you do not come in within that time-frame, and something is wrong with your garment, Sweethearts can not be held responsible for any amends.
6. All garments must be paid in full prior to alterations.
7. All garments will remain sealed in their delivery bags until after your approval. As such, please understand that they will not be pressed or steamed when you come in to approve them.
8. If you choose to use our alterations department, steaming and pressing is free. If you seek alterations elsewhere, you waive your right to this free service, unless you ask us to do it prior to removal from Sweethearts. Removing your formal wear from Sweethearts is deemed as acceptance and approval of its condition.
9. Sweethearts can store garments long-term, space permitting. Please consider taking your gown with you and storing it in a safe location. Feel free to ask if you have questions about safely storing your formal wear for extended periods of time.
10. Please make an appointment with the seamstress about 8 weeks prior to your event - there is a $15.00 rush fee for first-time alterations needed within 15 days of your event.
TUXEDOS
1. A Fifty Percent deposit is required on tuxedo orders.
2. A credit card is required to be kept on file for each tuxedo rental in the event of late return or damage to the tuxedo. The card will only be charged in the event the tuxedo is returned late (after Monday following the event) or if there are missing items or significant and irreparable damage. The daily late fee is $50.00. Missing items are charged individually.
3. Tuxedos arrive the Wednesday before your event - please plan on coming in to try on your tuxedo that day.
4. Tuxedos must be returned by the Monday following the event, no later than 3 p.m., or there will be a $50.00 per day late fee.
5. Once Tuxedos are fitted, approved, and have left the shop, we are NOT responsible for items that are discovered missing at the wedding or reception. Please inspect your items carefully upon pick up.
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